Branch Operations Manager

PURPOSE:The Branch Operations Manager’s role is to assist the Area Production Manager by taking a hands-on role in managing file flow and customer service within the branch. This also includes the implementation of policies, procedures and credit policy, management of staff resources, ensuring loan quality and supporting training programs.

ESSENTIAL ACCOUNTABILITIES

• Policies and Procedures: Provide input and feedback regarding the development of national and regional policies and procedures. Implement new policies and procedures, ensure compliance with existing policies and procedures and develop and implement corrective actions when necessary. Integrate technology initiatives into branch workflow. (30%)

• Credit Policy: Direct responsibility for credit quality of the branch underwriting group; ensure that underwriting philosophy and credit policies established by regional and national underwriting managers are adhered to. (15%)

• Management of Staff Resources: Direct responsibility for the recruiting, hiring, supervision, counseling and development of all operations, underwriting and closing personnel in coordination with the Underwriting, Operations and Closing Supervisor/Manager. Manage staffing needs, workflow and process to ensure efficiency, turn times and customer service levels are met and teamwork is achieved. (25%)

• Loan Quality: Coordinate with Underwriting Supervisor/Manager to ensure: (1) appropriate responses and action steps are taken to address QC findings, delivery suspense issues and program violations; and (2) branch is in compliance with Company, Agency, Investor and Vendor requirements. (10%)

• Training: Support the implementation of training programs for branch personnel. (10%)

• Special Projects: Special projects as directed by the Area Production Manager. (10%)

SIGNING AUTHORITY

FNMA/FHLMC delegated
RFC Full Doc Product delegated
RFC Foreign National delegated
RFC Self Insured delegated
RFC Accent (2nds) delegated
RFC Access (expanded credit) delegated
Mortgage Insurance as approved by MI Company
Second Signature Authority yes
Loan Limit $1 million

POSITION REQUIREMENTS:

Education:

Minimum: High School Diploma, college degree preferred or equivalent work experience.

Work Experience:

Minimum: Minimum 8 years investment grade mortgage banking experience to include 4 years of management experience. Excellent communication, interpersonal, analytical and organizational skills required.

Prior work experience within mortgage operations to include experience supervising or managing a combination of 4 or more of the following areas: (Must include bolded items)

* Mortgage Banking Operations * Direct Loan Product Sales
* Mortgage Underwriting * Mortgage Processing
* Mortgage Closing/Post Closing * Pricing/Secondary Marketing
* Investor Requirements/Sales * Quality Control

Technical Competencies:

• Knowledge of varied PC based software and applications, to include mortgage processing and automated underwriting applications.
• Demonstrated ability to track, measure, and manage key indicators to ensure smooth operations and production process.
• Compliance/Legal/Credit documentation expertise.
• Working knowledge of underwriting, closing and pricing.

Personal Competencies:

• Excellent and effective communication skills (verbal, written, listening).
• Excellent team building and motivational skills.
• Innovative problem solving and decision making with focus on a high level of customer service.
• Demonstrated ability to handle multiple projects and assignments; able to prioritize and meet deadlines.
• Result oriented team player.
• Flexible and dependable.
• Performance and personal integrity that demonstrates RFC/Homecomings corporate values.
• Demonstrated ability to work independently with minimal supervision.

Physical Requirements:

Must be able to perform essential responsibilities with or without reasonable accommodation.

Work Environment:

Work schedule may vary according to Branch operational needs. Must be willing and able to work extended hours when needed.

Contacts:

Internal: Departmental staff, division and regional management, branch personnel, underwriting, quality control, finance, and account executives.

External: Brokers, processors, escrow/title officer, couriers and service vendors.

ADDED ITEMS PER AREA PRODUCTION MANAGER FOR THIS SPECIFIC OFFICE

NEEDS STRONG CREDIT BACKGROUND
NEEDS STRONG U/W BACKGROUND
MUST HAVE AUTOMATED EXPERIENCE
VOLUME SEEKING $2.4 BILLION

WILL HAVE 4-5 DIRECT REPORTS AND 45-46 INDIRECT REPORTS AND CAN BRING THE ASSOCIATE BASE FROM 50 TO 70 WITHIN A YEAR.
WILL BE HANDLING MULTI-STATES

BREAKDOWN OF PRODUCTS:

50%+ TOTAL PRODUCTION IS “A” QUALITY PAPER
22% IS “ALT-A”
REMAINING PERCENTAGE IS 2ND MORTGAGE, HIGH LTV AND SUBPRIME

Send resume to: Robert Vaughan at rob@iqbsllc.com for consideration