Branch Operations Manager’s
role is to assist the Area Production Manager by taking a
hands-on role in
managing file flow and customer service within the branch.
This also includes the implementation of policies, procedures
and credit policy, management of staff resources, ensuring
loan quality and supporting training programs.
• Policies and Procedures: Provide input and feedback
regarding the development of national and regional policies
and procedures. Implement new policies and procedures, ensure
compliance with existing policies and procedures and develop
and implement corrective actions when necessary. Integrate
technology initiatives into branch workflow. (30%)
• Credit Policy: Direct responsibility for credit
quality of the branch underwriting group; ensure that underwriting
philosophy and credit policies established by regional and
national underwriting managers are adhered to. (15%)
• Management of Staff Resources: Direct responsibility
for the recruiting, hiring, supervision, counseling and development
of all operations, underwriting and closing personnel in
coordination with the Underwriting, Operations and Closing
Supervisor/Manager. Manage staffing needs, workflow and process
to ensure efficiency, turn times and customer service levels
are met and teamwork is achieved. (25%)
• Loan Quality: Coordinate with Underwriting Supervisor/Manager
to ensure: (1) appropriate responses and action steps are
taken to address QC findings, delivery suspense issues and
program violations; and (2) branch is in compliance with
Company, Agency, Investor and Vendor requirements. (10%)
• Training: Support the implementation of training
programs for branch personnel. (10%)
• Special Projects: Special projects as directed by
the Area Production Manager. (10%)
RFC Full Doc Product delegated
RFC Foreign National delegated
RFC Self Insured delegated
RFC Accent (2nds) delegated
RFC Access (expanded credit) delegated
Mortgage Insurance as approved by MI Company
Second Signature Authority yes
Loan Limit $1 million
Minimum: High School Diploma, college degree preferred or
equivalent work experience.
Minimum: Minimum 8 years investment grade mortgage banking
experience to include 4 years of management experience. Excellent
communication, interpersonal, analytical and organizational
Prior work experience within mortgage operations to include
experience supervising or managing a combination of 4 or
more of the following areas: (Must include bolded items)
* Mortgage Banking Operations * Direct Loan Product Sales
* Mortgage Underwriting * Mortgage Processing
* Mortgage Closing/Post Closing * Pricing/Secondary Marketing
* Investor Requirements/Sales * Quality Control
• Knowledge of varied PC based software and applications,
to include mortgage processing and automated underwriting
Demonstrated ability to track, measure, and manage key indicators
to ensure smooth operations and production process.
Compliance/Legal/Credit documentation expertise.
Working knowledge of underwriting, closing and pricing.
• Excellent and effective communication skills (verbal,
Excellent team building and motivational skills.
Innovative problem solving and decision making with focus
on a high level of customer service.
Demonstrated ability to handle multiple projects and assignments;
able to prioritize and meet deadlines.
Result oriented team player.
Flexible and dependable.
Performance and personal integrity that demonstrates RFC/Homecomings
Demonstrated ability to work independently with minimal supervision.
Must be able to perform essential responsibilities with
or without reasonable accommodation.
Work schedule may vary according to Branch operational needs.
Must be willing and able to work extended hours when needed.
Internal: Departmental staff, division and regional management,
branch personnel, underwriting, quality control, finance,
and account executives.
External: Brokers, processors, escrow/title officer, couriers
and service vendors.
ADDED ITEMS PER AREA PRODUCTION MANAGER FOR THIS SPECIFIC
NEEDS STRONG CREDIT BACKGROUND
NEEDS STRONG U/W BACKGROUND
MUST HAVE AUTOMATED EXPERIENCE
VOLUME SEEKING $2.4 BILLION
WILL HAVE 4-5 DIRECT REPORTS AND 45-46 INDIRECT REPORTS AND
CAN BRING THE ASSOCIATE BASE FROM 50 TO 70 WITHIN A YEAR.
WILL BE HANDLING MULTI-STATES
BREAKDOWN OF PRODUCTS:
50%+ TOTAL PRODUCTION IS “A” QUALITY PAPER
22% IS “ALT-A”
REMAINING PERCENTAGE IS 2ND MORTGAGE, HIGH LTV AND SUBPRIME
Send resume to: Robert Vaughan at firstname.lastname@example.org for consideration